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As prospective employees and managers in the business
world, it is essential that students have an understanding of the effective
management of people. This module is therefore designed to develop an
understanding of human motivation and management style, the responsibilities of
employer and employee, and an appreciation of how to manage effective
interpersonal relationships at work.
The modules Business Organisation and Accounting and Marketing Management and Academic
and Professional Development
are considered desirable pre-requisites.


Intended Learning


  1. Review the significance of interpersonal skills in people management.
  2. Carry out effective appraisal of colleagues and self-appraisal in relation to career development.
  3. Identify and appraise personal strengths and weaknesses in managing oneself and other people.
  4. Propose applied models and activities which would improve the effectiveness of staff at work in specified organisations.
  5. Review the fundamental structures of teams and team working.


Indicative Content:


Workplace psychology: Motivation at work.
Dealing with difficult people.  Assertive
behaviour vs aggressive and passive behaviour. Transactional analysis and its
application to dealing with staff, managers and customers.


interpersonal skills:
Listening and constructive feedback
skills.  Questioning skills and their
application to managing staff and customers.


and teams:
  Behaviours in groups. Building effective
teams. Team role theories and their practical application. Self-directed work
teams.  Teamwork and performance/process
improvement. Team dynamics over time.


and management:
Appropriate choice of management styles.  Leadership at the organisational, group and
individual levels. Situational leadership theories and their application.
Choice of supervision style in relation to specified teams and individuals.
Challenges of international HRM.


and operational issues in personnel and human resource management:

Organisational cultures and their influence on change management. Activities
within the personnel management function. Staff recruitment and selection
techniques. Manpower planning; the balance between experience and energy in
organisations. Organisational structures and their effects on staff
performance. Commitment, congruence, cost-effectiveness and competence.


Learning and
Structured approaches to
staff development and training. Appraisal and performance feedback systems.
Lifelong learning in the workplace. Balance of responsibility between employers
and employees.  Mentoring, coaching and
training. Individual learning styles. Action learning, review and gaining
benefit from mistakes.


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